Privacy Policy

Traderun Ltd ("Traderun", "we", "us") · privacy@traderun.io
Last updated: 18 March 2026

Your privacy matters to us. Traderun is committed to handling your personal data responsibly and in compliance with applicable UK law. This policy explains what information we collect when you use our platform and mobile app, how we use it, and how we keep it safe.

Personal information is any information that can be used to identify you. This includes details about you as a person, your business, your devices, and how you interact with our platform.

Information We Collect

The information we collect falls into two categories: information you actively provide to us, and information our systems gather automatically as you use the platform.

Actively provided information is anything you knowingly submit when registering, using the platform, or getting in touch with us.

Automatically gathered information is data our systems collect in the background as a normal part of delivering the service.

Activity Data

When you access Traderun via web or mobile, our servers log standard activity data. This may include your IP address, device type and operating system version, the features and screens you access, and the time and date of that activity.

Device Permissions

Our mobile app may request access to the following capabilities on your device:

• Identity
• Microphone
• Camera
• Phone and SMS
• Storage, photos and media
• Location
• Notifications

These permissions are used only to deliver specific features within the app. You can manage permissions at any time through your device settings.

Account Information

When you register for Traderun we collect:

• Name
• Email address
• Phone number
• Business name and trade information

User-Generated Content

We consider user-generated content to be any records, documents, photos, or files you create or upload through the platform. This includes job details, customer information, site addresses, test results, compliance certificates, and photos. This content belongs to you and is stored on your behalf.

Please be aware that certain documents you generate through Traderun, such as certificates shared with customers or third parties, may be accessible outside the platform once distributed.

Collection and Use of Information

We may collect your personal information when you:

• Create a Traderun account
• Use our web platform or mobile app
• Upload photos, documents or certificates
• Enable inbound communication channels such as phone, email or WhatsApp
• Contact us for support or make an enquiry

We collect, hold, use, and may disclose your information for the following purposes:

• To provide the core features and services of the platform
• To handle inbound calls, emails, and messages on your behalf via our AI
• To store and manage your job records, compliance documentation, and certificates
• To process your subscription payments
• For internal record keeping and administration
• For analytics, product research, and improving our features
• For security monitoring and fraud prevention
• For marketing and product updates, where you have opted in

We do not sell your personal data. We do not use your data to train third-party AI models.

Third Party Services

We currently use the following third-party services to operate our platform:

• Twilio
• Amazon Web Services
• Stripe
• Meta
• Vercel
• Cloudflare
• Axiom
• Inngest
• Apple Developer

Data Security

We protect your personal information within commercially reasonable means to prevent unauthorised access, loss, disclosure, copying, or misuse. This includes encryption in transit and at rest, access controls, and regular security reviews.

No method of electronic transmission or storage is completely secure. In the event of a breach that puts personal data at risk, we will notify affected users and the Information Commissioner's Office as required by law.

Data Retention

We retain your data while your account is active and for a reasonable period after deletion to comply with our legal obligations.

International Data Transfers

Your personal information may be stored or processed outside the United Kingdom by the third-party providers we work with. Where this occurs, we ensure appropriate safeguards are in place in accordance with UK GDPR, including contractual protections that meet the standards required by UK data protection law.

Minimum Age

Traderun is a professional platform intended for adults. We do not knowingly collect personal information from anyone under the age of 16 and our service is not directed at them.

UK Data Protection

For the purposes of UK GDPR, Traderun Ltd is the data controller with respect to the personal information you provide. We process your data on the following legal bases: performance of a contract with you, compliance with legal obligations, our legitimate business interests, and where applicable, your consent.

Your Rights

You have the right to make choices about your personal data. Specifically, you can:

• Access a copy of the personal information we hold about you
• Correct any information that is inaccurate or out of date
• Request deletion of your personal data in certain circumstances
• Restrict how we process your data
• Object to processing based on our legitimate interests
• Request portability of your data in a machine-readable format
• Withdraw consent at any time where processing is consent-based

To exercise any of these rights, contact us at privacy@traderun.io. We will respond within one calendar month. You also have the right to raise a complaint with the Information Commissioner's Office at ico.org.uk (ICO Registration No. CSN0038537).

Policy Updates

We may update this policy from time to time to reflect changes in our practices or legal requirements. Where changes are material, we will notify registered users by email. The latest version is always available at traderun.io/privacy.

Contact

For any questions or concerns about this policy, contact us at privacy@traderun.io.